Data Deletion

This page explains how to delete the data Postnavo holds about you: your login, your account and its workspaces, and the data we receive from the social accounts you connect. What we collect and why is in our Privacy Policy.

Ask us to delete your data

Email hello@postnavo.com from the address you use with Postnavo, with the subject “Data deletion request”. Say whether you want your whole account deleted, or only the data from one connected social account. We confirm we have the request, delete the data, and email you when it is done, within 30 days. Data we received from YouTube is deleted within 7 days.

Only an account’s Owner can have the whole account deleted, because it holds the work of everyone in it. If you are a team member or a client, you can delete your own login, or ask us to delete the data about you.

Disconnect a social account in Postnavo

In the workspace’s channel settings, remove the account. We delete its access token at once and revoke it with the network where the network allows, so we can no longer publish to the account or read from it. Its past posts and statistics stay in the workspace so that reconnecting brings them back. To have them deleted too, delete them in the app or email us.

YouTube is different: when you disconnect a channel, we delete its stored YouTube data within 7 days without you asking.

Remove Postnavo from a network

You can also end our access from the network’s side. The account then shows as disconnected in Postnavo, and we delete its token.

• Facebook, Instagram and Threads. In the app’s settings, open “Apps and websites” (on Facebook, under Settings & privacy; on Instagram and Threads, under Website permissions) and remove Postnavo. Meta tells us when you do, and we delete the data from that connection without you needing to contact us.
• LinkedIn. Go to Permitted services in your LinkedIn settings and remove Postnavo.
• TikTok. In TikTok, open Settings and privacy, then Security and permissions, then Apps and services permissions, and remove Postnavo.
• YouTube and Google sign-in. Go to your Google Account’s third-party connections page and remove Postnavo. When we detect it, we delete the channel’s stored YouTube data within 7 days.
• X, Pinterest, Bluesky and Microsoft. Remove Postnavo from the connected apps list in that account’s security or privacy settings.

Removing access on the network does not delete the posts Postnavo already published there. Delete those on the network itself.

Delete your login

In the app, open your account settings and choose Delete login. You leave every account and workspace you belong to, and your Google and Microsoft sign-ins are disconnected. Posts you made in a workspace stay with that workspace, because they belong to its account. An Owner hands the account to someone else, or has it deleted, first.

Waitlist

Use the unsubscribe link in any waitlist email, or email us to have your address deleted.

What we may keep

We keep limited records where the law requires or allows it, such as invoices for tax and accounting, and records needed to prevent fraud or settle a dispute, only for as long as that purpose needs. Deleted data leaves our backups as they are replaced.

Questions

Email hello@postnavo.com. Postnavo is operated by M/S InfiniSoft Solutions.